Bringing new and vigorous life - flow - to communication
Share and listen for observations and facts instead of interpretations and judgments. Describe and listen for what happened (what did someone do or say). Talk about what a camera would record, not about each other’s opinion or feedback.
Needs are the flow, the life force or inner energy that drives us. Identify the regenerative need for each of the communication participants. Identifying the feelings behind the needs helps us identify the needs.
Make it clear in which way you would like each other’s needs to be met, to flow through action.